Terms and Conditions
Man with Van Brondesbury Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Brondesbury provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given:
Client means the person, company, partnership, or organisation requesting or receiving the services.
Company means Man with Van Brondesbury, providing removal and related services.
Services means any removal, transport, loading, unloading, packing, unpacking, furniture disassembly or reassembly, storage delivery, or related service provided by the Company.
Goods means all items, personal belongings, furniture, equipment, or materials handled, transported, or stored by the Company on behalf of the Client.
Working Day means any day other than Saturday, Sunday or a public or bank holiday in England and Wales.
2. Scope of Services
The Company provides man and van services, household and office removals, small moves, and related loading and unloading services within its operating area. The specific details of the Services to be provided, including the date, time, locations, and any additional requirements, will be agreed at the time of booking and confirmed in writing where applicable.
Any estimate or quotation is based on the information provided by the Client and is subject to revision if the information provided is inaccurate, incomplete, or changes before or during the performance of the Services.
3. Booking Process
3.1 Booking Request
The Client may request a booking by providing the Company with the following information:
a) Collection and delivery addresses
b) Preferred dates and times
c) Details of property access, parking, and any restrictions
d) A description and approximate quantity or volume of Goods
e) Any special handling requirements, such as fragile or bulky items.
3.2 Quotations and Estimates
Any quotation or estimate is given based on the information supplied by the Client and is valid for a limited time as stated by the Company. The quotation may be provided as a fixed price or on an hourly rate basis. The Company reserves the right to amend any quotation if the Client’s requirements change or if additional work is required on the day.
3.3 Confirmation of Booking
A booking will only be confirmed once the Client has accepted the quotation or rate, agreed to these Terms and Conditions, and, where required, paid any deposit specified by the Company. The Company reserves the right to refuse or cancel any booking at its discretion, subject to refunding any deposit already paid unless cancellation is due to the Client’s breach of these Terms.
4. Client Obligations
The Client agrees to:
a) Provide accurate and complete information when requesting a quotation and making a booking.
b) Ensure adequate access to the property at collection and delivery addresses, including arranging parking and any permits required.
c) Ensure that the Goods are properly packed and prepared for transport unless packing services have been specifically included.
d) Be present or represented at the agreed times for the commencement and completion of the Services.
e) Comply with all applicable laws and regulations, including those relating to waste disposal and prohibited items.
5. Payments and Charges
5.1 Pricing
The price for the Services will be as set out in the agreed quotation or based on the hourly rate confirmed before the booking. Additional charges may apply for:
a) Waiting time caused by delays outside the Company’s control
b) Extra Goods or services not originally specified
c) Long carries, stairs, or poor access not disclosed at the time of booking
d) Congestion charges, tolls, parking fees, and similar costs.
5.2 Payment Terms
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move or in advance if requested by the Company. For some bookings, a deposit may be required to secure the date and resources. Any deposit will be deducted from the final balance payable.
5.3 Late or Non-Payment
If the Client fails to pay on time, the Company may:
a) Suspend or refuse to continue the Services
b) Charge interest on overdue amounts at the statutory rate allowed under UK law
c) Retain the Goods under a lien until payment is received in full.
6. Cancellations and Amendments
6.1 Client Cancellations
If the Client wishes to cancel or amend a booking, they must notify the Company as soon as possible. The following cancellation terms will normally apply unless otherwise stated in writing:
a) More than 7 days before the scheduled Service date: no cancellation fee, and any deposit may be refunded at the Company’s discretion.
b) Between 48 hours and 7 days before the scheduled Service date: the Company may retain part or all of any deposit or charge up to 50 percent of the quoted price.
c) Less than 48 hours before the scheduled Service date or on the day of the move: the Company may charge up to 100 percent of the quoted price.
6.2 Company Cancellations or Changes
The Company will use reasonable endeavours to honour confirmed bookings. However, it may cancel or reschedule the Services if:
a) Conditions arise that make it unsafe or unlawful to carry out the work
b) The Client has failed to meet their obligations under these Terms
c) There are unforeseen circumstances such as severe weather, accidents, road closures, or vehicle breakdown.
In such cases, the Company will seek to offer an alternative date or time or a reasonable refund of any prepayments, except where cancellation is due to the Client’s breach.
7. Access, Parking, and Delays
The Client is responsible for ensuring suitable access for the vehicle and arranging any parking permissions or permits required at both the collection and delivery locations. Any fines, penalties, or additional costs arising from inadequate parking arrangements may be charged to the Client.
The Company is not liable for delays caused by traffic, road conditions, weather, or other circumstances outside its direct control. In such situations, the Company will make reasonable efforts to complete the Services as soon as practicable, but timing cannot be guaranteed.
8. Excluded and Prohibited Items
Unless expressly agreed in writing, the Company will not transport or handle:
a) Hazardous, illegal, or explosive materials
b) Live animals or plants
c) Perishable or temperature-sensitive goods
d) Cash, jewellery, personal documents, or other high value items.
If such items are included without the Company’s knowledge or consent, they are carried entirely at the Client’s risk, and the Company accepts no liability for loss, damage, or any resulting consequences.
9. Liability for Loss or Damage
9.1 Duty of Care
The Company will exercise reasonable care and skill in providing the Services and handling the Goods. However, the Client acknowledges that some risk of damage or loss is inherent in moving and transport operations.
9.2 Limits of Liability
Subject to applicable law, the Company’s liability for loss of or damage to Goods, or for any property damage, shall be limited to a reasonable amount proportionate to the price paid for the Services and the nature of the loss. The Company will not be liable for:
a) Normal wear and tear, scratches, or scuffs arising from handling and transport
b) Damage to items that were not adequately packed or were already defective
c) Loss of or damage to items packed by the Client in boxes or containers the Company has not sealed
d) Indirect or consequential losses, including loss of profit, income, or opportunity
e) Any loss arising from the Client’s failure to comply with these Terms.
9.3 Client Inspection and Claims
The Client should inspect the Goods and property at delivery. Any visible loss or damage must be reported to the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Services. The Client should provide details and, where possible, supporting evidence such as photographs. Failure to notify the Company within this timeframe may affect the Company’s ability to investigate and may limit any potential compensation.
9.4 Third Party Services
If the Company recommends, arranges, or coordinates services provided by third parties, including storage or specialist handling, those services are subject to the terms of the relevant third party. The Company is not responsible for acts or omissions of such third parties.
10. Waste, Rubbish, and Environmental Regulations
10.1 Waste Transport
The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste carrier and will not remove rubbish, builders waste, or other refuse unless this has been specifically agreed and the Company holds or utilises the appropriate authorisations.
10.2 Client Responsibilities
The Client agrees not to present for removal any items that are considered controlled waste, hazardous waste, or items that require special disposal arrangements, unless this has been agreed in advance. The Client is responsible for any costs, fines, or liabilities arising from the inclusion of such items without prior disclosure.
10.3 Lawful Disposal
Where the Company has agreed to remove unwanted items, these will be handled and disposed of lawfully and, where possible, reused or recycled. The Company does not guarantee that any particular item will be reused, recycled, or donated. The Client remains responsible for ensuring that any items they instruct the Company to remove are lawfully theirs to dispose of.
11. Insurance
The Company maintains appropriate insurance in relation to its vehicles and business operations as required by UK law. This may not replace the need for the Client to maintain their own home contents, business, or specialist insurance policies. The Client is encouraged to check their existing cover and, if needed, obtain additional insurance for valuable or fragile items.
12. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events or circumstances beyond its reasonable control. These may include, but are not limited to, extreme weather, accidents, vehicle breakdown, road closures, industrial action, civil unrest, or acts of government or public authorities.
13. Complaints and Dispute Resolution
The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible with details of the issue. The Company will investigate and seek to resolve the complaint promptly and fairly.
If a dispute cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution before taking legal action. This does not restrict the Client’s statutory rights.
14. Data Protection and Privacy
The Company will collect and use personal data such as names, addresses, and contact details for the purpose of arranging and delivering the Services, administering accounts, and complying with legal obligations. Personal information will be processed in accordance with applicable UK data protection laws. The Company will not sell personal data to third parties.
15. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will normally apply to that booking. Any significant changes will be communicated or made reasonably accessible to Clients.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company may bring proceedings in any other jurisdiction where necessary to protect its rights or enforce any judgment.
By confirming a booking with Man with Van Brondesbury or permitting the Services to commence, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
